Game Server Support Levels.
TWO Support Levels, Covering Your Support Needs.
Welcome to the Premier Support Express! We’ve got two awesome levels of support to suit every type of user – from the DIY techies to those who prefer to sit back and let us handle the nitty-gritty. Here’s the scoop on our support tiers, so you know exactly what to expect.
Unmanaged Tier
– For The DIY Enthusiast
Love diving into configs, tweaking mods, and getting your hands dirty with command lines? The Unmanaged Tier is your playground!
- What We Do: When you reach out to us, we’ll arm you with all the instructions and information you need to tackle your server issues, configure settings, or add new features. Think of us as your trusty guide, pointing you in the right direction.
- What You Do: Roll up your sleeves and get to work! This tier is perfect for those who relish the challenge and satisfaction of managing their own servers.
- Why It’s Awesome: Flexibility and control are all yours. Plus, you’ll learn a ton along the way!
The
Premier
Tier.
– The Hassle-Free Zone
Not into configs, mods, or command lines? No worries! The Managed Tier is your ticket to a hassle-free server experience.
- What We Do: Contact us, sit back, and relax. We’ll handle the problem-solving, server configurations, and feature additions for you. It’s like having your very own tech team on standby!
- What You Do: Simply tell us what you need. We’ll take care of the rest, ensuring your server runs exactly how you want it.
- Why It’s Awesome: Zero stress and maximum enjoyment. You focus on the fun, and we handle the tech stuff.
The Premier Setup.
Unmanaged Tier – The DIY Enthusiast
Imagine your server exactly as you envision it. With our “Premier” Setup, it’s not just a dream – it’s reality!
- What’s Included: We’ll set up your server to your exact specifications. From mods to settings, we’ve got you covered.
- One-Time Wonder: This setup is a one-off charge. Once it’s done, your server will be primed and ready for action.
- How It Works: You tell us what you want, and we’ll work our magic to make it happen.
All Support
Is Subject to the following.
Alright, let’s talk about the not-so-fun stuff:
1. Mod / Configuration Files
Mods are like potions – sometimes they work like a charm, sometimes they fizzle out. Here’s how we handle them:
- Best Endeavour Basis: We’ll install mods as you request them, but we can’t guarantee compatibility with the current game version or with each other. If they require a specific load order, you will need to advise us of this.
- We can help and setup the core game configuration files (Not mod configs), but the same rules apply – compatibility and perfect performance aren’t always guaranteed depending on what you require. Yes, I am looking at you! DinoCount Multiplier!
- Trial and Error: If things go awry, we’ll tweak settings and remove mods in our game panel to get it working functionally. You’ll need to test in-game to make sure everything’s running smoothly.
2. Testing, Testing
Your feedback matters! Here’s how we collaborate to keep things shipshape:
- In-Game Testing: We won’t test mods in-game for you, but if issues arise like the server not working, we’ll adjust settings until your server’s shipshape again.
- Fair Use Policy: We’re here to help, but extensive daily tweaks? Not quite. We aim for fair play and balanced service across the board.
3. Fair Play
Everyone deserves a fair shot at server greatness. Here’s the scoop:
- Moderation: We’re all about balance. We won’t spend hours every day on your server, but rest assured, we’re here to support you when you need us.
Why It Matters
- Transparency: Keeping it real ensures everyone knows what to expect.
- Efficiency: We streamline processes to focus on what matters most – your awesome gaming experience.
- Collaboration: Together, we make sure your server runs smoothly and hassle-free.
Ready to Roll?
Got questions or itching to get started? Reach out to our support crew. Let’s dive into the fun side of hosting with Premier!
Need Support Now?
Got something on your mind? Whether it’s a burning question, a quirky query, or a pesky problem, we’ve got your back! Click the button below to reach out, and we’ll swoop in to lend a hand with a smile. Let’s make sure your experience with Premier is as smooth and enjoyable as possible. Contact us now—we’re here to help!
